Frequently Asked Questions
FAQ
What time is check in? Can I request an early check in?
Check in: 03h00 pm – early check in can be requested and granted subject to availability according the hour, for very early check in, we recommend to book the night prior arrival.
What time is check out? Can I request a late check out?
Check out: 12h00 pm – Complimentary Late check out can be granted subject to availability or with a fee depending on how late is the late check out request.
Does Las Alcobas allow pets?
Las Alcobas welcomes service animals. Guests traveling with service pets are kindly requested to provide the appropriate documentation to ensure a comfortable and seamless stay. The hotel also offers special amenities to ensure pets enjoy a pleasant and well-cared-for experience.
What is the cancellation policy?
7 days prior arrival, for group reservation other cancelation policies may apply.
Is smoking allowed on property?
The hotel is 100% non-smoking as per national laws in Mexico, fine will apply in case of not respecting this policy.
Is there parking available?
Yes, 24/7 Valet Parking Service. Parking is free for hotel guests.
Is Wi-Fi available on property?
Yes, there is free Wi-Fi connection on property.
Is there a resort fee?
Yes, Service charge applies as the following:
20 USD per night for rooms
30 USD per night for Suites
Are kids allowed on property?
As our hotel is not designed for families with young children (no cribs, extra beds nor cots), we do not accept children below 12.
Do the rooms have a safe?
Yes, with possibility to plug a laptop inside.
What is the closest airport?
IATA MEX (International Airport Terminal 1 and 2).
How can I modify my reservation?
For any inquiry or assistance regarding your reservation please e-mail to [email protected] or call directly the hotel at +52 55 3300 3900
What payment methods are accepted on property?
Bank transfer (local currencies or USD)
Credit cards (Visa, Mastercard and American Express)
Cash (only local currencies)
What forms of ID do I need to check in?
Passport and credit card, issued under the same name.
Accommodations FAQs
What types of rooms and suites are available at Las Alcobas?
Las Alcobas offers 35 guestrooms, including a selection of elegantly appointed rooms (deluxe, grand deluxe and premium Corner) and suites. The hotel features three penthouse suites—unique in Mexico City for their open terraces—as well as a spacious two-bedroom suite. Room sizes range from approximately 400 to 1,600 square feet, offering a variety of layouts suited for both leisure and extended stays.
What is included in Las Alcobas accommodations?
All accommodations at Las Alcobas are thoughtfully designed with bespoke rosewood furnishings and feature advanced in-room technology, including automated controls for lighting, drapes, and climate. Guests enjoy spa-inspired marble bathrooms with soaking tubs, eight-jet showers, and Bulgari bath amenities. Additional amenities include hypoallergenic bedding with luxury Italian linens, a fully stocked minibar with complimentary non-alcoholic beverages and traditional Mexican snacks & candies, a walk-through dressing area, and twice-daily housekeeping service.
Is complimentary Wi-Fi available in all accommodations?
Yes, complimentary high-speed wireless internet access is available in all guestrooms and throughout the hotel’s public areas.
Does Las Alcobas offer in-room dining or room service?
Yes, Las Alcobas offers 24-hour in-room dining, allowing guests to enjoy a wide range of culinary options in the comfort and privacy of their room or suite.
Is Las Alcobas pet-friendly?
Las Alcobas welcomes service animals. Guests traveling with service pets are kindly requested to provide the appropriate documentation to ensure a comfortable and seamless stay. The hotel also offers special amenities to ensure pets enjoy a pleasant and well-cared-for experience.
Does Las Alcobas provide parking for guests?
Yes, Las Alcobas offers valet service as well as access to a garage with a private entrance.