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call hotel direct: 52(55) 3300 3900

Contact Las Alcobas Hotel

Learn More About Our Luxurious Polanco District Hotel

Las Alcobas

Presidente Masaryk 390A
Col. Polanco
Mexico D.F. 11560
+52(55) 3300 3900

Driving directions to Las Alcobas

Reservations at Our Polanco District Hotel:

Email: reservations@lasalcobas.com

Group Travel/Events Inquiries:

Sales Department: sales@lasalcobas.com

E-Mail Offers:

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Frequently Asked Questions & Additional Information:

Cancellation Policy:

  • Standard reservations must be cancelled by 6pm EST, at least 24 hours prior to arrival in order to avoid a one-room night penalty fee.
  • Suite reservations must be cancelled by 6pm EST, 48 hours prior to arrival in order to avoid a one-room night penalty fee.
  • Deposit Policy (does not apply for standard and deluxe alcoves):
  • Suite reservations require a one-night room + tax deposit at time of booking, subject to a 48-hour cancellation policy.

Guarantee policy:

  • All reservations require a credit card guarantee.

Terms and conditions:

  • Flexible 24-hour check-in / check-out preference subject to availability
  • Parking: US $25.00 per 24 hours for cars, in/out option permitted
  • Daily credits do not accumulate for next day
  • Unused credits are non-refundable, non-redeemable for cash, nor valid for future stays
  • Room rates are quoted on a per room per night basis and are valid for single or double occupancy only
  • Room rates are subject to 15% VAT and 2% City Occupancy Surcharge per room per night
  • Room availability and rate may be subject to change if any modification is made towards existing reservation
  • In case of any dispute, the property reserves the right to make final decision
  • Children under 18 may not stay without an accompanying adult
  • No extra beds available under any circumstance
  • Maximum occupancy per room is two adults
  • Parties in suites not permitted under any circumstance
  • Rates subject to change at any time
  • Pets not allowed under any circumstance. However, Property has an exclusive agreement with a deluxe Pet Hostel outside the city at which arrangements can be made. Information given on request basis. Reservations are necessary at least 30 days in advance, depending on season
  • No children under 24 months allowed

Included benefits and service in every room:

  • Personal Host (liaison in charge of butler and concierge services and qualified to address any need)
  • 24-hour in-suite dining (room service)
  • In-room wired and wireless Internet
  • Mobile phone available upon request
  • Complimentary use of fitness center
  • Complimentary use of business center
  • Welcome service “ACI”
  • In-room flowers
  • Shoe shine
  • Complementary pressing of two garments
  • Local newspaper
  • Turndown service